Good Health Starts at Home

Retina Labs partners with health plans to offer in-home diabetic eye exams and other preventive health screenings at no cost to plan members. Once a health plan identifies members who might benefit from one of our preventive screening tests, a member from the Retina Labs outreach team contacts the member to schedule an in-home visit. These visits are then confirmed and performed by a Retina Labs technologist.

We offer the following tests: 1) diabetic eye exams, 2) Bone density scans, 3) blood pressure checks, 4) hemoglobin A1c lab tests, 5) kidney health lab tests, 6) colon cancer lab test. It is up to your health plan to specify what tests need to be administered.

We partner with your health plan to offer members with free at-home lab test kits. We recommend that you open the test kit, follow the instructions for use and complete the test within 2 weeks. You can drop of your sample at any United States Postal Office mailbox. You and your primary care doctor will receive the lab results shortly after your samples are processed by the lab.

No. If you received a test kit in the mail or given one by our technician in-home, your test kit is already activated and attributed to you. However, if you would like to sign up to get status updates on the progress of your test resulting and to get your lab results on-line, you may sign up by going to https://tests.retinalabsforme.com

Your in-home preventive screening service should be fully covered by your health plan and at no cost to you. In some rare cases, a small co-pay may be required for certain commercial health plans. Please check with your health plan by calling the number on the back of your member ID card.

It is best to call our member contact center at 1-888-238-2460 or complete the form below to submit a scheduling request.

An in-home preventive screening assessment is conducted by one of Retina Labs highly trained, professional imaging technologists. During the visit, the technologist will explain the testing procedure and answer any of your questions. Additional screenings tests may include, kidney health urine, colorectal cancer screening, bone mineral density screening and HbA1c test which is used to diagnose or manage diabetes. The visit will take only 15-20 minutes to complete allowing you to get on with your day.

No. Retina Labs uses a type of retinal camera that that does not require eye drops. Occasionally, we may require a patient to “self-dilate” by sitting in a dark room for 15 minutes.

Following your appointment, your test results will be mailed to you within 5-10 business days by US Postal Service. Lab test results may be obtained on-line. Follow the instructions in your test on how to sign up to get results on-line.  If you have competed a health screening test with Retina Labs and you have not received your test results within 2 weeks, please contact us at 1-888-238-2460.

Yes. A copy of your results are sent to your attributed primary care provider. If you do not have a primary care provider, please contact your health plan.

Sometimes the images we take of your retina cannot be properly assessed by the remote interpreting ophthalmologist. There are several reasons for this. Cataracts can cause a cloudy or blurry image of the retina making it difficult to assess the health of the retina. Some patients have very small pupil sizes and since we do not use dilation drops, we are unable to get a clear picture of the retina. Certain medical conditions, such as macular degeneration or vitreous hemorrhage, can also make it difficult to assess the health of the retina. If your diabetic eye exam report says the results are indeterminate, we recommend that you see an eye care provider for a fully dilated clinical eye exam.

These are rare occurrences but do happen occasionally. This means that the specimen you provided could not processed and resulted by the lab. Sometimes not enough blood, urine or stool was provided. Or if there was a longer than usual delay getting the sample back to the lab from the date of collection it might be past the sample viability window for resulting the test. Should this happen, you will be automatically sent a replacement test kit so that you can re-do the test again.

If you are already under the care of an eye care provider (e.g. an ophthalmologist or optometrist) we recommend that you schedule an appointment with them and bring a copy of the letter you received in the mail. If you do not have an eye care provider, contact your primary care doctor to facilitate a referral to an appropriate eye care specialist. Should you not have a primary care doctor, please call your health plan for assistance.

That depends. In order to be eligible for any of our tests, your name must be on our eligibility list as provided to us by your health plan. Please contact your health plan for more information.

Unfortunately, no. We only offer these services to eligible members of health plans with whom we are partnered. Furthermore, at this time, we do not offer services to non-eligible patients willing to pay out of pocket.